Privacy Policy – UKheal

At UKheal, accessible from https://ukheals.com, protecting the privacy of our visitors and customers is a top priority. This Privacy Policy outlines what information we collect, how we use it, and your rights under applicable data protection laws.

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]
Phone/WhatsApp: +44 7877 441548

Scope of This Policy

This Privacy Policy applies only to information collected through our website and online services. It does not cover data collected offline or through other communication channels.

Consent

By using our website, you agree to this Privacy Policy and consent to our collection and use of information as described here.

Information We Collect

We may collect the following types of information when you interact with our site:

Personal details: Name, email address, phone number, billing and shipping address.
Account information: Login details and data provided when creating an account.
Order details: Products purchased, payment method (processed securely via third-party providers).
Communication data: Messages, enquiries, or attachments you send directly to us.
Technical data: IP address, browser type, device details, and website usage statistics.

Whenever we request personal data, we will explain why it is needed.

How We Use Your Information

We use collected information for purposes such as:

Processing and delivering your orders.
Operating, maintaining, and improving our website.
Customising your browsing experience.
Understanding visitor behaviour and website performance.
Communicating with you regarding orders, enquiries, or promotional updates.
Detecting and preventing fraudulent or unauthorised activity.
Meeting legal or regulatory obligations.

Log Files

Like most websites, ukheals.com uses log files that may include:

IP addresses
Browser type
Internet Service Provider (ISP)
Date and time stamps
Referring and exit pages
Number of clicks

This information is not linked to personally identifiable data and is used for site administration, analytics, and trend analysis.

Cookies and Tracking

We use cookies and similar technologies to:

Save your preferences and account settings.
Enhance website performance and functionality.
Analyse visitor behaviour and site performance.
Deliver tailored offers or promotions.

You can disable cookies in your browser settings, though some features may not work properly. For more details, please see our Cookies Policy.

Advertising and Third-Party Services

Some third-party advertisers or partners may use cookies, scripts, or similar tools in their content or ads displayed on our site. These may automatically collect your IP address for analytics or personalised advertising.

We do not control third-party cookies or technologies. Please review the respective privacy policies of these providers for more information.

Data Protection Rights (GDPR)

If you are in the UK/EU, you have the following rights under GDPR:

Right to access – Request copies of your personal data.
Right to rectification – Correct inaccurate or incomplete information.
Right to erasure – Request deletion of your personal data (under certain conditions).
Right to restrict processing – Limit how we process your data.
Right to object – Object to certain types of processing.
Right to data portability – Request that we transfer your data to another organisation or to you.

We aim to respond to all valid requests within one month. To exercise these rights, please contact us.

Children’s Information

We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with such data, please contact us immediately, and we will remove it.

Data Security

We implement appropriate technical and organisational measures to safeguard your data. While we strive to keep your information secure, no method of online transmission or storage is 100% secure.

International Data Transfers

If you access our website from outside the UK, your data may be transferred across borders and processed in other jurisdictions. By using our services, you consent to such transfers, in line with legal safeguards.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Please check regularly for changes.